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Test and Measurement

Agilent Technologies Launches Enhanced Support Services for Electronic Test Equipment to Reduce Cost of Ownership, Speed Turnaround, Remove Ambiguity

October 9, 2007
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SANTA CLARA, Calif., Oct. 9, 2007 -- Agilent Technologies Inc. (NYSE: A) today announced support enhancements that further the company's leadership position in providing superior calibration and repair services. The new service offerings are part of Agilent's Remove All Doubt program, and are initially available in the U.S., Canada and Mexico. They were implemented in direct response to customer feedback focused on improving quality, simplifying the purchase process and reducing cost of ownership for support of high-performance electronic test equipment. "Since Agilent's products are used in industry-critical situations like the manufacturing test of cellular handsets, monitoring satellite transmissions, or the complex electronics onboard automobiles, our customers require calibration and repair services that return instruments to their original operating specifications as shipped from the factory," said Gary Whitman, vice president and general manager of Agilent's Americas Services. "Our services and support organization works with Agilent's hardware design groups to ensure products can be maintained to the highest quality levels with the lowest overall cost of ownership." The added services driven by the Remove All Doubt program include: *A full calibration after every repair: Customers sending Agilent products for repair automatically receive a full calibration, calibration certificate and label, and post-repair data report. *A no-questions, no-hassles repair warranty: If an Agilent instrument fails for any reason within 90 days after being repaired at our service center, it will be repaired and re-calibrated free of charge with no questions asked. *A calibration turnaround-time guarantee: Customers who purchase a "return to Agilent" annual calibration agreement on eligible products are guaranteed a five-day turnaround time or the next calibration is free. *A priority response option that ensures next-on-bench priority repair and overnight-air return shipment: If Agilent fails to ship per the original return commitment date, the priority response fee is waived. *Simplified interactions: This streamlined process offers simplified pricing, personalized online database for customer assets, e-mail updates on the status of each service in process, and direct connection with Agilent service technicians if there are any questions after a repair or calibration. About the Remove All Doubt Program Agilent's customer commitment is to provide the highest quality repair and calibration services, restoring Agilent equipment to "like new" performance, on time. The Remove All Doubt program was launched in 2006 to increase service levels and offerings to the premier in the industry. To learn more about this program go to www.agilent.com/find/removealldoubt or e-mail service-info@agilent.com. Learn more about Agilent support services at www.agilent.com/find/service.

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