Harris Stratex Networks has partnered with Zain Nigeria to launch a new network operations center (NOC) in Lagos. Zain Nigeria is a mobile operator serving 24 countries in the Middle East and Africa and the new NOC is part of a full, turnkey project completed by Harris Stratex, which includes NOC design and build out, supported by Harris Stratex’ NetBoss® integrated services assurance technology, and network process re-engineering and optimization.
The new facility is designed to boost the resilience and robustness of Zain Nigeria’s network, enhancing the customer experience while drastically reducing the amount of operational downtime. It is designed to monitor and manage multi-vendor, multi-protocol network infrastructure, including subscriber access, 4G/WiMAX access, IP backhaul and core network technologies, as well as network elements providing energy, security and surveillance controls.
It provides around-the-clock network surveillance, performance monitoring and trouble ticket management for voice, video and data networks. The center monitors Zain Nigeria’s networks to identify network problems before they can impact business functions or productivity, and seeks to resolve issues remotely from the NOC or by dispatching technicians to network infrastructure sites.
Khaled Khorshid, Zain Nigeria’s Chief Operating Officer, said, “Harris Stratex is a long-standing partner, and we knew they had the right mix of expertise in the managed network services business to deliver a world-class NOC and integrate all our network equipment under one manager-of-manager system. The end result will drive toward our goal of achieving 100 percent network visibility, so we can proactively maintain quality of service and improve our overall operational efficiency.”