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RF Extreme, a business unit within The Vitec Group that comprises the leading microwave brands Nucomm, Microwave Service Co. and RF Central, has announced the creation of its European regional office located in the United Kingdom.
The new office shares space with The Vitec Group’s Broadcast Systems division, Camera Dynamics Ltd., in Bury St. Edmunds, Suffolk. The location provides dedicated areas for sales and administration and is in the process of equipping a technical area for product testing and servicing, product training, product acceptance and demonstration.
“We created the European regional office to provide a dedicated UK-based sales and service facility,” said RF Extreme president Stephen Shpock. “Although the office will be used primarily for EMEA customers, it will also provide service support for customers in Asia (where there are some hours in the working day that overlap).”
“We are in a very fortunate position of being able to utilize many resources from the existing Vitec facility including HR, administrative and accounts functions, dispatch, goods inwards, conference rooms, video conferencing facilities and much more,” continued Shpock. “This keeps us lean and focused solely on the task at hand – sales, sales support and customer technical support/service. Another benefit of utilizing an existing Vitec location is that we were up and running in less than a week from first arriving on-site.”
A further synergistic benefit is the global roll-out of the latest IFS Enterprise Resource Planning (ERP) system across all Vitec divisions. Both the Vitec Broadcast Systems and RF Extreme divisions are well into the process of transferring their existing MRP and accounts functions to the IFS system. Once complete, tasks such as ordering spare parts, logistics, invoicing and data tracking will be standardized across both companies, greatly improving the efficiency of the service function in particular.
The European regional office is backed by integrated engineering, technical and customer support resources from both Nucomm’s and RF Central’s US headquarters, to assure best-in-class service.
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