Demonstrating Thales’ commitment to maintaining close links with its customers and markets, the company has opened a new Customer Service Support Center for Air Systems solutions in the United Arab Emirates.
The center consolidates the company’s local presence in the Gulf Cooperation Council (GCC) countries as well as in Egypt, Iran, Pakistan and Yemen. As a major economic and business centre in the region, Dubai, and more precisely the Jebel Ali Free Zone, has been chosen to host the Support Center.
To further enhance the quality of service for customers, engineers from this center will be permanently based in Egypt and Kuwait.
Designed around one of Thales’ core values – customer satisfaction – the center will provide maintenance services: technical assistance, spare parts and repair management. It aims to provide assistance to both civil and military customers in the region where Thales Air Systems has a large installed base.
This includes weapon systems, ground and naval radars, civil air traffic control centers and radars. Rémi Gille, vice president Thales Air Systems, said, "The proximity of the Support Center to our customers is the opportunity for customer service to strengthen our historical presence in the region."
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