NPO SvyazProekt (NPO SP) has signed a landmark deal with Newtec, the satellite communications company, to become its first third party repair center for Russia, Ukraine and other CIS countries. The agreement will cover all warranty and post-warranty repairs of Newtec equipment sold in the region.
Nikolay Stolyarov, General Director of NPO SP, said, “Our company is thrilled to have been selected by Newtec as the first regional repair center for their products. We realize the importance of after sales support. Our in-depth knowledge of Newtec products and the Russian region and language will help us to provide the very best support to Newtec customers.”
The contract recognizes NPO SP as an Authorized Repair Center (ARC). The company will continue its role as a distributor of Newtec products, but will also handle all of the company’s equipment in the region that requires attention.
Up until this point, all Newtec equipment repairs were carried out at the company’s own production facility in Erpe-Mere, Belgium, or at regional repair services in Newtec Remote Support Centers (RSC). However, this presented a suboptimal solution for customers in different regions, where difficulties arose in logistics. Therefore, the company decided to seek partners to carry out ‘in-region’ repairs and participate in the incident handling process.
In order to meet these requirements, Newtec has introduced a certification process for partners to ensure the highest standard of workmanship and product knowledge. After a rigorous selection and training process, NPO SP proved its ability to meet the strict criteria.